Innovative Queue Management Solutions for Smoother Patient Flow in Ivorian & Senegalese Hospitals
Long queue times in emergency rooms, outpatient clinics, and for medical tests remain a major challenge for hospitals in West Africa. In Côte d’Ivoire and Senegal, both public and private…
Customer Experience in Francophone Africa: What’s Changing, What Matters
Francophone Africa is undergoing rapid digital transformation, driven by a tech-savvy youth and widespread adoption of mobile services. According to GSMA (2023), smartphone penetration in Sub-Saharan Africa will reach 65% by 2025,…
How to Reduce Queues in Banks and Government Offices in West Africa?
In West Africa, long queues remain a major challenge for customers and businesses. In countries like ivory cost and Senegal, bank and public service customers spend an average of two hours per week waiting in…
How a Booking Management System Transforms Customer Experience in Tunisia’s Banking Sector
In a rapidly evolving landscape of customer expectations, banks in Tunisia must embrace innovative solutions to provide a seamless and customer-centric experience. Among these solutions, the online Booking management system…
Effective Change Management Strategies for the Banking Sector in Tunisia
Introduction According to a McKinsey study, only 37% of change initiatives are fully successful. This statistic highlights the critical importance of effective change management in achieving organizational transformations, particularly in…
Customer Experience: Case Study on Queue and Booking Management at BTK Bank with Liberrex
Introduction In a rapidly evolving market, banks must adapt to new trends to effectively meet customer expectations while standing out from the competition. BTK Bank has thus launched a high-tech…
