Queue Management and Online Appointment Scheduling Solution in Tunisia

Liberrex is a customer experience management platform dedicated to revolutionizing customer flow and interaction across various industries. We equip businesses with customized, cutting-edge solutions to manage customer journeys while providing actionable data to enhance decision-making, productivity, and satisfaction. As a turnkey solution, Liberrex offers online booking, queue management, feedback collection, and workforce monitoring, with AI integration to improve processes and deliver ROI-driven actions

Introduction to Liberrex

The name Liberrex is a thoughtful choice, combining two Latin words: libertas, meaning "freedom," and experientia, meaning "experience." This name embodies our vision: to offer clients not only an optimal experience but also to give them back their time by reducing the constraints associated with traditional queues. We firmly believe that every customer deserves to manage their time as they see fit, while still receiving high-quality service.

The Story Behind Liberrex: How and Why We Started

In 2017, our CEO and founder, Achraf Ammar, was making his routine trips every two months from London to Tunis to visit his orthodontist in Tunisia. At the time, Achraf was working full-time at Intel UK, and his time in Tunisia was precious, with every moment spent with family and friends holding great value.

Achraf always ensured he booked his orthodontist appointment for 9:00 AM. But unfortunately, every time, he found himself waiting for hours. He had to sit in the waiting room to secure his spot in the queue, leading to immense frustration. Achraf wanted to spend that lost time with his loved ones instead of waiting in a clinic.

That moment sparked the idea for Liberrex. In April 2017, Achraf decided to take action against the unpleasant experience of queuing and waiting. He set out to build Liberrex, a solution to transform and optimize the waiting experience for people everywhere.

What is Liberrex?

Liberrex is a comprehensive customer experience management solution designed for industries such as banking, insurance, hospitality, transportation, and automotive. Our platform addresses the challenges of inefficient appointment scheduling and poor customer journey experiences by streamlining queue management, reservations, and feedback collection.

With Liberrex, businesses gain access to an intuitive platform that simplifies queue and appointment management while providing customers with seamless access to services. Customers can join queues or schedule appointments through various convenient channels, including a mobile app, web platform, chatbots, and USSD.

Upon joining a queue, customers receive a digital ticket via SMS containing their ticket number, an estimated wait time, and a real-time progress tracker link. This ensures a transparent, efficient, and satisfying experience, positioning Liberrex as a leader in enhancing customer journeys and operational efficiency.

The Advantages of Liberrex

- Freedom for Customers: With our solution, customers can join a queue remotely and track their position in real time, enabling them to manage their time more efficiently instead of sitting idle in a waiting room.

- Reduced Physical Waiting: Customers experience greater flexibility in their wait times, enhancing their overall experience while allowing service providers to optimize resources.

- Multi-Channel Accessibility: Customers can join the queue via various digital channels, including mobile and online options, ensuring easy access for everyone.

- Improved Queue Management: Businesses gain real-time insights into customer flow, enabling better staff and resource management while lowering operational costs

Liberrex revolutionizes how businesses manage the customer experience, enabling them to focus on what truly matters: delivering quality service while maximizing efficiency.

Whether in healthcare, retail, or public services, our solution is adaptable to any industry where effective flow management is essential.