BLOG.

Long queue times in emergency rooms, outpatient clinics, and for medical tests remain a major challenge for hospitals in West Africa. In Côte d’Ivoire and Senegal, both public and private healthcare facilities need to modernize their patient flow and queue management systems to improve service quality. Between digital tools, process reorganization, and artificial intelligence, discover...

In West Africa, long queues remain a major challenge for customers and businesses. In countries like ivory cost and Senegal, bank and public service customers spend an average of two hours per week waiting in line. In hospitals, consultation wait times can easily exceed four hours. These time-consuming queues lead to lost productivity, wasted hours, and a poor customer experience. But...