Introduction In a rapidly evolving market, banks must adapt to new trends to effectively meet customer expectations while standing out from the competition. BTK Bank has thus launched a high-tech branch concept, focused on modernizing its operations with innovative solutions that emphasize customer experience.Since joining the Elloumi Group, one of Tunisia’s largest industrial and export...
In today’s competitive market, businesses must find ways to stand out, and one of the most impactful strategies is focusing on customer experience (CX). Customer experience is the total perception a customer has of your brand, based on every interaction they have with your company. In an era where customers have more options than ever,...
One major lesson the covid-19 crisis taught us these years, is that to survive, we have to trust technology more. Today the critical situation in Tunisia draws attention to one of the most important issues related to the patient journey in particular, “traditional queue management” in hospitals, clinics, etc… Nowadays Traditional queuing methods represent an...
Waiting in line or inside a waiting room? It is the worst experience you can deliver to your customer. It is always the result of using traditional queue management systems or booking systems. We have no doubt that you do care about your customer experience. You are doing your best to keep them happy and...