Innovative Queue Management Solutions for Smoother Patient Flow in Ivorian & Senegalese Hospitals
Long queue times in emergency rooms, outpatient clinics, and for medical tests remain a major challenge for hospitals in West Africa. In Côte d’Ivoire and Senegal, both public and private healthcare facilities need to modernize their patient flow and queue management systems to improve service quality. Between digital tools, process reorganization, and artificial intelligence, discover...
Customer Experience in Francophone Africa: What’s Changing, What Matters
Francophone Africa is undergoing rapid digital transformation, driven by a tech-savvy youth and widespread adoption of mobile services. According to GSMA (2023), smartphone penetration in Sub-Saharan Africa will reach 65% by 2025, with countries like Ivory cost (75%) and Senegal (70%) leading the way. In this context, customer expectations are shifting fast: speed, personalization, and omnichannel experiences are becoming essential demands. This...
How to Reduce Queues in Banks and Government Offices in West Africa?
In West Africa, long queues remain a major challenge for customers and businesses. In countries like ivory cost and Senegal, bank and public service customers spend an average of two hours per week waiting in line. In hospitals, consultation wait times can easily exceed four hours. These time-consuming queues lead to lost productivity, wasted hours, and a poor customer experience. But...
How a Booking Management System Transforms Customer Experience in Tunisia’s Banking Sector
In a rapidly evolving landscape of customer expectations, banks in Tunisia must embrace innovative solutions to provide a seamless and customer-centric experience. Among these solutions, the online Booking management system stands out as a key tool for transforming interactions between banks and their clients. According to a Deloitte study, 72% of surveyed customers prefer digital...