Effective Change Management Strategies for the Banking Sector in Tunisia
Introduction According to a McKinsey study, only 37% of change initiatives are fully successful. This statistic highlights the critical importance of effective change management in achieving organizational transformations, particularly in…
Customer Experience: Case Study on Queue and Booking Management at BTK Bank with Liberrex
Introduction In a rapidly evolving market, banks must adapt to new trends to effectively meet customer expectations while standing out from the competition. BTK Bank has thus launched a high-tech…
The Importance of Customer Experience to Businesses: Why It Matters More Than Ever
In today’s competitive market, businesses must find ways to stand out, and one of the most impactful strategies is focusing on customer experience (CX). Customer experience is the total perception…
Virtual queue solutions to manage covid19 Crisis In Tunisia
The COVID-19 crisis taught us one major lesson: technology is essential for survival and adaptability in challenging times. In Tunisia and around the world, the importance of digital transformation in…
